Peace of mind for families. Security for those at home.
Our Reassurance Service combines simple technology, smart home sensors, and regular human check-ins to help families stay connected and confident their loved one is safe.
Baillieston Community Care is delighted to announce our new Reassurance Service designed to support people living at home and give their families confidence that help, connection, and monitoring are in place.
Our Reassurance Service uses smart, discreet technology to help monitor vulnerable individuals who may be at risk of falls or other concerns in their own home. The service includes a smart camera that connects directly to the individual’s television, allowing them to stay connected with loved ones through easy video calls. Smart sensors can also be placed in key areas of the home to provide gentle reassurance around daily routines and home conditions, helping families feel more at ease.
Delivered in partnership with Advanced Technology Solutions.
• Simple video connection through the service user’s television
• One simple app required allowing family members to connect with their loved one
• Families can check in visually and speak face-to-face
• Helps reduce feelings of isolation and anxiety
• Discreet sensors placed in agreed areas of the home
• Monitor movement and activity patterns
• Alerts families and monitoring teams to changes or concerns
• Customised to each individual’s needs
• Regular wellbeing and befriending calls
• Monitoring team oversight
• Human reassurance, not just data
• Escalation pathways if concerns arise
We pride ourselves in being upfront and transparent about our service costs. Our Reassurance Service is personalised to each individual, depending on the level of support, technology, and monitoring required.
Packages start from £42.50 per week, with no long-term commitment.
We’ll always talk you through the options and help you choose what’s right for you.
Baillieston Community Care understands how important privacy and dignity are, which is why we are committed to the following principles:
• The service is installed with full consent
• Families choose what is monitored
• No constant surveillance
• Data handled securely and responsibly
Reassurance Service – Scope and Responsibilities
The Reassurance Service is designed to provide peace of mind through technology, monitoring, and wellbeing check-in calls. While Baillieston Community Care will monitor information provided through the service and raise concerns where appropriate, this service does not replace hands-on care or emergency response services.
Baillieston Community Care is not directly responsible for the day-to-day safety, supervision, or physical wellbeing of the service user. Where concerns are identified, we will notify the named family member or representative in line with agreed procedures. Responsibility for arranging welfare checks, emergency responses, or care visits remains with the family, emergency services, or existing care providers.
The Reassurance Service should be viewed as an additional layer of support and reassurance, not a substitute for personal care, supervision, or emergency intervention.
Head Office:
Parkhead School House, 135 Westmuir Street,
Parkhead, Glasgow, G31 5EX.
0141 771 6478
Email us
Opening Times:
Mon – Fri: 9am – 5pm
Sat & Sun: Closed
Out of Hours:
Our out of hours service operates outwith the hours above. Out of these hours we have a dedicated 24/7 on call service which is automatically directed to the on call Manager via our main office number.
