Leadership Team

Lorna Harrison

Service Manager

Lorna is the Service Manager at Baillieston Community Care, having joined the team in March 2015. In her role, Lorna holds full responsibility for overseeing the quality of care provision and service delivery within our home care service. She is deeply involved in the day-to-day operations, maintaining regular contact with both service users and staff to ensure that the highest standards of care are consistently met. Lorna reports directly to the Chief Executive, playing a key role in the organisation's leadership.

Before joining Baillieston Community Care, Lorna gained her SVQ Level 3 in Health & Social Care, which laid the foundation for her career in this field. Since becoming part of our team, she has furthered her expertise by completing a specialised Dementia Training course, accredited by City & Guilds in partnership with Stirling University. In addition to her managerial responsibilities, Lorna is also one of our Moving and Handling Assessors, providing essential training to Home Support Workers to ensure safe and effective care practices.

Lorna initially joined the organisation as a Team Leader and quickly demonstrated her leadership abilities, leading to her covering a secondment as Home Care Supervisor. Her continued dedication and skill earned her a promotion to her current role as Service Manager. Lorna is enthusiastic about her ongoing professional development and is eager to continue learning, gaining new qualifications, and growing alongside the organisation.

Alison Edgar

Learning & Development Manager

Alison is the Learning & Development Manager at Baillieston Community Care, bringing with her a wealth of experience and a deep commitment to staff development. Alison's career journey began in a different sector, initially working as a legal secretary before transitioning to an insurance background. However, in 2003, she decided to pursue a new path in social care, a decision that would shape the next two decades of her professional life.

Alison entered the social care sector as a Support Assistant in 2003, working with a Homeless service where she played a crucial role in helping adults transition from hostel and temporary tenancy situations to permanent homes. Her dedication and ability quickly led to her promotion to Support Worker and later to Care Coordinator. By 2008, Alison had earned her SVQ 3 in Health & Social Care and her SVQ 4 in Care Management, solidifying her expertise in the field.

From 2008 to 2015, Alison broadened her experience by working across various services, including learning disability, addictions, elderly care, and mental health. This diverse background provided her with a well-rounded perspective on the challenges and needs within different areas of social care. In July 2015, Alison joined Baillieston Community Care as a Home Support Worker. Her leadership abilities soon saw her taking on an acting Team Leader role to cover a period of sickness, a position she later assumed permanently. Recognising her talent for training and staff development, Alison was promoted to Learning & Development Officer in September 2018, taking on the overall responsibility for the training needs of our workforce.

Alison's exceptional contributions to staff training and development were further recognised in December 2019, when she was promoted to Learning & Development Manager. In this role, she continues to focus on enhancing the skills and knowledge of our workforce, ensuring that our team is well-equipped to deliver high-quality care. Alison's dedication to learning and development was honoured when she won the Scottish Care Learner Award in October 2020. She also completed her SVQ4 in Learning & Development in November 2020, further demonstrating her commitment to professional growth and excellence in her field.

Angela Williams

Finance Manager

Angela holds the vital position of Finance Manager at Baillieston Community Care, where she has been an integral part of the finance team since 2008. In her role, Angela is responsible for overseeing all duties related to company payroll, producing client invoices, and managing supplier payments. Her expertise and dedication have been instrumental in ensuring the smooth operation of the organisation’s financial processes.

Having been with the company through its significant growth, Angela is acutely aware of how rapidly Baillieston Community Care has expanded. Recognising the increasing demands on the finance department, Angela, alongside the Operations Manager, played a key role in advocating for the expansion of the finance team. This strategic move was essential to manage the growing workload and to maintain the streamlined processes that have been crucial to the department's efficiency.

As the company has evolved, so too have the demands on its personnel. Angela has embraced these changes with enthusiasm, readily adapting to new systems, training, and procedures. Her willingness to take on new challenges has been a driving force behind her continued success in her role.

Beyond her technical expertise, Angela is also known for her empathetic nature. She consistently goes above and beyond to support others, no matter the circumstances. This natural kindness is an invaluable asset, as it’s a quality that cannot be taught through training alone. Angela's commitment to the organisation is evident in how highly she speaks of it, a sentiment that is fully reciprocated by Baillieston Community Care.

It is this combination of skill, adaptability, and compassion that makes Angela such an important member of the team. At Baillieston Community Care, we are optimistic about the future because we are fortunate to have staff like Angela, who not only possess the necessary aptitude but also embody an attitude that is second to none.

Bernadette Gaffney

Day Service Manager

Bernie is the Day Service Manager at Bealach House Day Care Centre, a specialised day service designed for older adults with a diagnosis of mild to moderate dementia. As a key member of the senior management team at Baillieston Community Care, Bernie is responsible for the development and delivery of services at Bealach House. She manages the day care team with a focus on providing exceptional care and support, and works closely with local healthcare teams, social work services, and other organisations involved in the care of the clients. Bernie reports directly to Chief Executive David Reilly, ensuring that the services provided align with the organisation's standards and goals.

At Bealach House, Bernie is committed to fostering an environment where clients and their families are actively involved in every aspect of day care. She strives to build strong, supportive relationships with everyone involved in the delivery of the service, ensuring that their voices are heard and their needs are met.

Before joining Baillieston Community Care, Bernie worked as a Home Support Worker for North Lanarkshire Council, during which time she gained an HNC in Health and Social Care. Her personal experience caring for her parents sparked a desire to work for a company that offered a more personalised service. This led her to join Baillieston Community Care in 2007 as a Day Care Officer. In 2010, Bernie took on the additional role of Manual Handling Trainer, delivering essential training to both day care and home support staff, a role she fulfilled until 2017. As Baillieston Community Care grew and expanded, Bernie was offered the role of Day Care Supervisor, stepping into the position after the previous supervisor transitioned to manage the expanding home support team. Her leadership and dedication were recognised in 2014 when she was promoted to Day Service Manager.

Since joining Baillieston Community Care, Bernie has continued to enhance her qualifications, earning a Professional Development in Supervision, an SVQ Level 4 in Health and Social Care, and most recently, an SVQ in Management. Additionally, she has undergone specialist dementia training, accredited by City and Guilds, and serves as a Dementia Ambassador, further solidifying her expertise in this field.

Bernie's dedication to her role and her passion for providing personalised, compassionate care make her an invaluable member of the Baillieston Community Care team. Her leadership ensures that Bealach House remains a place where clients receive the highest quality of care, and where their families are fully supported and engaged in the care process.

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