Meet our Staff

Victoria Collins

Head Office Administrator & PA to Chief Executive

Victoria Collins joined the Baillieston Community Care Head Office team in August 2024, bringing a wealth of experience in administrative support. Initially joining on a 6-month contract, she was later promoted to Head Office Administrator & PA to the Chief Executive. As the first point of contact within the organisation, Victoria ensures that enquiries are handled efficiently and professionally, offering a warm and friendly welcome to staff, guests, and families alike.

In her role as PA, Victoria provides comprehensive administrative support to the Chief Executive, managing his calendar, scheduling meetings, and handling confidential correspondence.

With her strong organisational skills and keen attention to detail, Victoria plays a pivotal role in the smooth running of the office’s day-to-day operations. She works closely with the team to support various administrative tasks, helping ensure seamless communication and coordination across the organisation.

Victoria is dedicated to upholding the high standards of Baillieston Community Care, ensuring that the needs of all Service Users and their families are prioritised, and that they receive prompt, helpful responses to any queries or concerns.

Stacey Patrick

Finance Officer

Stacey began her journey with Baillieston Community Care in July 2012, joining the team as a Home Support Worker. Her dedication and hard work quickly became evident, leading to her promotion to Team Leader in October 2015.

Stacey further demonstrated her commitment to professional development by successfully completing her SVQ Levels 2 and 3 in Health & Social Care. This accomplishment paved the way for her next career advancement, and in March 2016, she was promoted to the role of Senior Care Co-ordinator. Stacey continued to excel in this position until May 2022, when she transitioned from Care Coordination to take on the role of Finance Officer, where she now applies her skills and experience to support the financial operations of our organisation.

Lorraine Kenny

Senior Care Coordinator

Lorraine plays a crucial role in ensuring that our home care services run smoothly and efficiently. Her primary responsibilities include providing a professional and responsible service to our service users by effectively coordinating shifts and carefully matching the needs of our clients with the skills of our staff. In addition to these duties, Lorraine offers vital support to the Home Care team and the Operations Manager, contributing to the overall effectiveness and efficiency of our service.

Lorraine’s journey with Baillieston Community Care began in January 2008 when she joined as a Home Support Worker. Her dedication and expertise quickly earned her a promotion to Team Leader in January 2010. During this time, she also demonstrated her commitment to professional development by completing her SVQ Level 2 in Health & Social Care, followed by her SVQ Level 3 in 2011. Lorraine has further enhanced her qualifications by completing a specialised course in Dementia training, accredited by City & Guilds in partnership with Stirling University. Her continued growth and dedication were recognised once again in 2013, when she was promoted to Care Co-ordinator, a role in which she excelled until her promotion to Senior Care Coordinator in 2022. In her current role, Lorraine continues to make a significant impact on the quality of care we provide.

Michelle Davidson

Care Coordinator

Michelle Davidson’s journey with Baillieston Community Care began in 2013 when she took on the role of a support worker. From the outset, Michelle demonstrated a remarkable passion for her work, along with a deep commitment to the individuals she supported. Her empathetic approach, combined with a tireless work ethic and a genuine dedication to improving the lives of others, quickly set her apart as a key member of the team.

In recognition of her exemplary work, Michelle was promoted to Baillieston Community Care’s Head Office in 2019, taking on the vital role of Care Coordinator. In this position, she continues to apply the wealth of knowledge and experience she gained in frontline care to ensure that services are meticulously coordinated. Michelle, along with the rest of the coordination team, oversees the delivery of care throughout the organisation, ensuring that every individual receives the highest standard of support tailored to their specific needs.

John Gallagher

Care Coordinator

John began his journey with Baillieston Community Care in August 2022 as a Home Support Worker. Driven and eager to grow, he quickly progressed, earning a promotion to Team Leader just three months later in December 2022. By mid-2023, thanks to his dedication to learning and development, John qualified as a Moving and Assisting Trainer, achieving a Level 4 in Advanced People Handling and Risk Assessment with merits. This qualification now enables him to deliver full Moving and Assisting training to our support staff.

Before joining Baillieston Community Care, John gained several years of experience in Palliative Care and supporting older adults, equipping him with a strong foundation of skills and expertise. As a result, he was able to bypass the SVQ Level 2 and progress straight to completing his SVQ Level 3.

In August 2025, John stepped into his current role as Care Coordinator, where he works part-time, providing vital support to the coordination team.

Frances McArthur

Compliance Officer

Frances embarked on her career with Baillieston Community Care in February 2006, initially engaging with the organisation to care for her late husband, who had dementia. Inspired by the quality of care provided, she decided to join the team as a Home Support Worker. Later that year, in December, Frances became part of the team at Bealach House, where her passion for dementia care became evident in her work ethic and dedication to improving the lives of those affected by the condition.

Over the years, Frances has pursued extensive professional development to enhance her skills in dementia care. She has achieved an SVQ Level 3 in Health and Social Care and completed an HNC module in dementia. Frances also undertook a HND at the Open University. Additionally, she has undertaken specialised training in Best Practice in Dementia from Stirling University, a course accredited by City & Guilds. Frances’s expertise in dementia care is further recognised through her role as one of the company’s two Dementia Facilitators, a qualification also earned at Stirling University. Beyond her dementia care qualifications, Frances is Midas trained, allowing her to drive the minibus and further support the service.

In 2019, Frances’s dedication and expertise led to her promotion to Deputy Day Service Manager. She continued to excel in this role until 2022, when she transitioned to a position at the Head Office as Compliance Officer, where she now ensures that the highest standards are maintained across the organisation.

Jade Brown

Care Supervisor

Jade began her career with Baillieston Community Care in 2005, starting as a support worker. Her commitment and enthusiasm for the role enabled her to progress through various positions within the organisation. Her dedication was recognised with a promotion to Care Supervisor in 2021.

Throughout her career, Jade has furthered her qualifications by achieving SVQ Levels 2 and 3 in Health and Social Care. Additionally, she completed a specialised course in Best Practice in Dementia Care with Stirling University, enhancing her expertise in this vital area.

In her current role, Jade leads Team Riverside, where she plays a pivotal role in supporting both staff and service users within her areas of responsibility. Her leadership ensures that high standards of care and support are maintained, reflecting her extensive experience and passion for delivering quality care.

Catherine Main

Care Supervisor

Catherine began her journey with Baillieston Community Care in 2009, joining the team as a Home Support Worker. Her unwavering dedication and exceptional performance quickly set her apart, leading to her promotion to Team Leader. Catherine’s commitment to her role and her demonstrated leadership skills resulted in her advancement to her current position as Care Supervisor at Head Office.

Catherine has furthered her professional development by completing SVQ Levels 2 and 3 in Health & Social Care. With many years of experience in the field, she has developed a deep understanding of the needs of both her colleagues and the service users. Her extensive experience also includes providing invaluable support to service users and their families, reflecting her commitment to delivering high-quality care and fostering a supportive environment within the organisation.

Bernadette Devlin

Care Supervisor

Bernadette Devlin embarked on her journey with Baillieston Community Care in 2013, starting as a support worker. Her exceptional dedication and performance quickly set her apart, leading to her promotion to Team Leader. Over the years, Bernadette progressed through various roles, demonstrating her commitment and expertise at each step. Her outstanding contributions were recognised with her promotion to Care Supervisor in 2021.

Bernadette has attained SVQ Levels 2 and 3, which have equipped her with a solid foundation in Health & Social Care. With many years of experience, she has consistently provided invaluable support to the team she oversees, as well as to the service users and their families. Her extensive experience underscores her ability to lead effectively and ensure high standards of care across the organisation.

Connor McFarlane

Head of Comms & Marketing

Connor joined the Baillieston Community Care Head Office team in September 2021 as Communications and Engagement Officer, initially through the government-funded Kickstart scheme, where he worked part-time as the Communications & Engagement Officer for a six-month period. His dedication and performance during this time earned him a full-time position with the organisation.

From a young age, Connor developed a passion for computing and content creation, aspiring to turn this interest into a career. To build on this passion, he undertook various computing courses, enhancing his expertise in the field. Between 2018 and 2020, Connor studied Computing with Digital Media at SCQF Levels 5 and 6 at Glasgow Kelvin College, a qualification that has enabled him to effectively apply his knowledge in his current role.

As Connor’s role evolved, so did his responsibilities. To reflect this growth, he was promoted to Head of Communications & Marketing in June 2025. As Head of Comms & Marketing, Connor’s responsibilities are diverse and dynamic. He manages both Baillieston Community Care & Extended Personal Care’s marketing efforts through a range of activities, including creating and managing organic and paid social media posts, crafting marketing emails, planning events, producing video content, and developing promotional materials including magazines, posters, flyers and more. His role is pivotal in enhancing the organisation’s visibility and engagement through strategic communication and creative content.

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