About us
Should a situation arise where it is not feasible for the management team to address the complaint—such as in cases involving serious concerns or issues relating to the CEO—the matter should be escalated to the Board of Directors.
For written comments or complaints, please direct them to:
Baillieston Community Care (Head Office)
Parkhead School House
135 Westmuir Street
Parkhead
Glasgow, G31 5EX.
Alternatively, you can reach us by phone at 0141 771 6478, email us or fill out our Complaints Form below. We value your feedback and are committed to using it to enhance our services and ensure the highest standards of care. Your concerns are important to us, and we appreciate the opportunity to address them.
1. You may make a complaint either in writing or by telephoning any of our management team.
2. Your complaint will be acknowledged within 72 hours and a formal response made within 7 days. This will either provide an answer to the complaint or give a reason for the delay. You will be advised of any action taken as a result of your complaint.
3. There is no requirement for complaints to be submitted in writing in the first instance, however if the complaint is a serious one then you may be asked to put it in writing if this has not already been done.
4. If you are dissatisfied with the outcome of the complaint, then you should write to the Chairperson stating your reason why. The Chairperson will then advise what action has been taken and the result. You will be given an opportunity to present your complaint in person should you wish to do so.
5. If you remain dissatisfied with the result you may appeal again and a review panel will be convened, or alternatively you can contact the Care Inspectorate with your complaint at their regional office in Paisley.
The Care Inspectorate
Renfrewshire House
Cotton Street
Paisley
PA1 1BF
Tel: 0141 843 4230
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Head Office:
Parkhead School House, 135 Westmuir Street,
Parkhead, Glasgow, G31 5EX.
0141 771 6478
Email us
Opening Times:
Mon – Fri: 9am – 5pm
Sat & Sun: 8am - 4pm
Out of Hours:
Our out of hours service operates outwith the hours above. Out of these hours we have a dedicated 24/7 on call service which is automatically directed to the on call Manager via our main office number.
