We operate a comprehensive quality assurance programme which includes regular service user reviews, questionnaires, spot-checks, observational monitoring, staff supervision, staff assessments, performance reviews and a comments and complaints procedure that you can access should you have concerns with any aspect of your care.
Service Users have the Right to:
| Be treated as an individual, as per their individual needs assessment. | Care for themselves as far as they are able. |
| Political, cultural, ethnic, religious, sexual and emotional needs accepted. | Independence, choice and responsibility for their actions. |
| Assessment of individual need. | An effective complaints system. |
| Respect for privacy, dignity and confidentiality, and an explanation of any (exceptional) circumstances in which information will be divulged to others. | The development of a contract specifying clearly the type service to be delivered and the expected quality standards. |
| An individual, person centred care plan and participation in the writing and reviewing of that care plan. | Information about other services either provided in Baillieston Community Care or by outside agencies. |
| Receive notification in advance of any changes to the service. | Know about the decisions made and services planned. |
| Have access to written information regarding decisions taken by staff that affects their lives. | To have a voice, be listened to and heard or to be able to talk in private if requested. |
| Receive information in a language or mode appropriate to their needs. | Access, where necessary, to an independent advocate. |
| Have access to written information in their care plans. | To know their rights and get the appropriate help to understand those rights. |
| To freedom from abuse and neglect. | To have friends and relationships. |
| To have the help they need in managing their money. |
Our Mission Statement:
We provide a bespoke service enabling you to live well at home.
Our Vision Statement:
To be your first choice of care provider in Scotland.
Head Office:
Parkhead School House, 135 Westmuir Street,
Parkhead, Glasgow, G31 5EX.
0141 771 6478
Email us
Opening Times:
Mon – Fri: 9am – 5pm
Sat & Sun: 8am - 4pm
Out of Hours:
Our out of hours service operates outwith the hours above. Out of these hours we have a dedicated 24/7 on call service which is automatically directed to the on call Manager via our main office number.
