About us
We also distribute questionnaires to gather valuable feedback from service users and their families, helping us to continuously improve our services. Additionally, we conduct spot-checks and observational monitoring to ensure that care is being delivered to our exacting standards at all times.
Our quality assurance efforts extend to our staff as well. We provide regular supervision and conduct thorough staff assessments and performance reviews, ensuring that our team is consistently performing at their best and is supported in their professional development. Furthermore, we have a clear and accessible comments and complaints procedure in place, allowing you to voice any concerns you may have about your care. We are committed to addressing any issues promptly and effectively, ensuring your satisfaction and well-being.
Our commitment to quality is not just about maintaining standards—it’s about fostering a culture of continuous improvement. We actively encourage feedback from all stakeholders, including service users, their families, and our staff, as we believe that open communication is key to delivering exceptional care. By regularly reviewing and refining our processes, we strive to exceed expectations and ensure that every aspect of our service is tailored to the evolving needs of those we support. Our goal is to provide a reliable, compassionate, and responsive service that you can trust.
Help us change lives across our services.
Your donations help Baillieston Community Care to change the lives of those we support.
Head Office:
Parkhead School House, 135 Westmuir Street,
Parkhead, Glasgow, G31 5EX.
0141 771 6478
Email us
Opening Times:
Mon – Fri: 9am – 5pm
Sat & Sun: 8am - 4pm
Out of Hours:
Our out of hours service operates outwith the hours above. Out of these hours we have a dedicated 24/7 on call service which is automatically directed to the on call Manager via our main office number.
