We operate a comprehensive quality assurance programme which includes regular service user reviews, questionnaires, spot-checks, observational monitoring, staff supervision, staff assessments, performance reviews and a comments and complaints procedure that you can access should you have concerns with any aspect of your care.
Service Users have the Right to:
|Be treated as an individual, as per their individual needs assessment.||Care for themselves as far as they are able.|
|Political, cultural, ethnic, religious, sexual and emotional needs accepted.||Independence, choice and responsibility for their actions.|
|Assessment of individual need.||An effective complaints system.|
|Respect for privacy, dignity and confidentiality, and an explanation of any (exceptional) circumstances in which information will be divulged to others.||The development of a contract specifying clearly the type service to be delivered and the expected quality standards.|
|An individual, person centred care plan and participation in the writing and reviewing of that care plan.||Information about other services either provided in Baillieston Community Care or by outside agencies.|
|Receive notification in advance of any changes to the service.||Know about the decisions made and services planned.|
|Have access to written information regarding decisions taken by staff that affects their lives.||To have a voice, be listened to and heard or to be able to talk in private if requested.|
|Receive information in a language or mode appropriate to their needs.||Access, where necessary, to an independent advocate.|
|Have access to written information in their care plans.||To know their rights and get the appropriate help to understand those rights.|
|To freedom from abuse and neglect.||To have friends and relationships.|
|To have the help they need in managing their money.|
Our Mission Statement:
We provide a bespoke service enabling you to live well at home.
Our Vision Statement:
To be your first choice of care provider in Scotland.
Parkhead School House, 135 Westmuir Street,
Parkhead, Glasgow, G31 5EX.
0141 771 6478
Mon – Fri: 9am – 5pm
Sat & Sun: 8am - 4pm
Out of Hours:
Our out of hours service operates outwith the hours above. Out of these hours we have a dedicated 24/7 on call service which is automatically directed to the on call Manager via our main office number.